Thursday, September 19, 2013

How Customer Service Meltdowns Are Done

9 comments:

ChingyintheSKY said...

HAHAHAHAHAHAH He is one goddamn good customer service representative for not laughing. I feel so bad for him :/

Anonymous said...

The "Angry rodgers cable customer" was a classic too...

Anonymous said...

Kudos to the CSR .. This creep is wacked. but then it just may be Comcast

Anonymous said...

Meth...just once.

Anonymous said...

this was hella funny. i worked in 2 call centers before and this csr was mad calm. but at the same time he messed up because he kept on egging him on, the dude said he didn't wanna be put on hold and the CSR was like so just let me put you on hold making the dude even more angry. he shuda just put his headset down and got the supervisor.

Anonymous said...

This dude was completely nuts, but at the same time I can feel his pain. It is hella frustrating to keep getting the run around when you are trying to get something figured out with an account. However, him going crazy on the CSR was completely irrational. What did dude think yelling and acting all crazy was going to accomplish??? And, on another note, threatening someone with a machine gun probably wasn't the smartest move either. That's a good way to have a SWAT team knocking down your door!!! smh

Anonymous said...

I've had a call worse than this, where the guy even compared me to his, "monkey slut bitch!" all while screaming at the top of his lungs! ...to this day, my husband calls me MSB :)

Anonymous said...

somebody needs to give homeboy a raise.

Christine Langner said...

I work in CS on the phone, and he did an awesome job. I would have hung up on him after about 2 minutes. Although, i would have thrown it back, saying if i can't put you on hold, you don't want me to look at your acct, and i don't know who michelle is, how do you suppose i help you?